SHIPPING POLICY

This Shipping Policy explains how ProReach processes and delivers orders within South Africa.

4.1 Delivery area

ProReach currently delivers to addresses within South Africa.

Delivery to remote farms, mines, game reserves, rural areas or locations outside standard courier routes may:

• Cost more
• Take longer
• Require collection from the nearest courier depot
• Require a special quotation

We will contact the customer where special arrangements are needed.

4.2 Processing time

Orders are generally processed within 1 to 3 business days after cleared payment, subject to stock availability.

Orders placed on weekends or public holidays are processed from the next business day.

Processing time is separate from courier delivery time.

4.3 Delivery estimates

Estimated delivery after dispatch is generally:

• Major metropolitan areas: approximately 2 to 5 business days
• Regional areas: approximately 3 to 7 business days
• Remote or outlying areas: approximately 5 to 10 business days

These are estimates and not guaranteed delivery dates.

Large telescopic poles may require specialised courier handling, which can affect cost and delivery time.

4.4 Shipping charges

Shipping charges are calculated or displayed during checkout where possible.

Where the system cannot accurately calculate delivery for an oversized item or remote address, ProReach may contact the customer with a delivery quotation before dispatch.

The order will not be dispatched until any agreed additional shipping charge has been paid.

4.5 Correct delivery information

The customer must provide:

• Full recipient name
• Correct street address
• Suburb, town and postal code
• Contact telephone number
• Any access instructions
• Company or site name, where applicable

ProReach is not responsible for delays or additional charges caused by incorrect or incomplete information supplied by the customer.

4.6 Physical delivery address required

Couriers generally cannot deliver oversized products to a PO Box.

Customers must provide a physical street address at which an authorised person can receive the delivery.

4.7 Tracking

Where tracking is available, details will be supplied after dispatch.

Tracking updates are controlled by the courier and may not update immediately.

4.8 Receiving deliveries

The customer or authorised recipient should inspect the parcel for visible damage before accepting it where reasonably possible.

If packaging is visibly damaged:

• Note the damage with the courier
• Photograph the parcel before opening
• Retain all packaging
• Contact ProReach promptly

Signing for a delivery does not remove statutory rights, but prompt reporting assists with courier claims.

4.9 Failed delivery

Where delivery fails because:

• Nobody is available
• The address is incorrect
• Access is refused
• The customer cannot be contacted
• The premises are closed

the courier may charge for redelivery or return the parcel.

Reasonable additional costs arising from customer-supplied incorrect information or failed availability may be charged to the customer where permitted by law.

4.10 Collection

Where collection is offered, it must be arranged and confirmed in advance.

Customers should not arrive for collection until ProReach confirms that the order is ready.

The person collecting may be required to provide:

• Order confirmation
• Proof of identity
• Written authorisation where collecting for someone else

4.11 Courier delays

Delivery may be delayed by:

• Severe weather
• Road closures
• Strikes
• Peak shopping periods
• Remote-area schedules
• Public holidays
• Courier network disruptions
• Events beyond reasonable control

ProReach will assist with tracking and enquiries but cannot guarantee a courier’s exact delivery date.

4.12 Lost parcels

A parcel will be investigated where tracking indicates that it may be lost.

The customer must cooperate by confirming delivery details and completing any required declaration.

A replacement or refund will be considered once the courier investigation and the applicable legal requirements have been addressed.

4.13 Damaged or incorrect goods

Damaged, incomplete or incorrect deliveries must be reported as described in the Return and Refund Policy.

4.14 International delivery

International delivery is not currently offered through standard website checkout unless explicitly stated.

Customers outside South Africa may contact ProReach for a quotation. Import duties, taxes, customs clearance and local compliance costs will be the customer’s responsibility unless agreed otherwise in writing.

4.15 Contact

Shipping enquiries can be sent to:

Email: info@proreach.co.za
Telephone/WhatsApp: 082 072 2916