PRIVACY POLICY

This Privacy Policy explains how ProReach collects, uses, stores, shares and protects personal information when customers use our website, contact us or purchase products.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, and other applicable law.

2.1 Responsible party

The responsible party for personal information processed through this store is:

Legal business name: [INSERT LEGAL BUSINESS NAME]
Trading name: ProReach
Address: [INSERT PHYSICAL ADDRESS]
Email: info@proreach.co.za
Telephone: 082 072 2916

2.2 Information we collect

We may collect:

• Name and surname
• Billing and delivery address
• Email address
• Telephone or WhatsApp number
• Order and transaction details
• Products viewed or purchased
• Customer correspondence
• Account login information
• IP address
• Browser and device information
• Website usage and interaction information
• Marketing preferences
• Information supplied in reviews, enquiries or support requests
• Company, VAT or business details supplied by trade customers

Payment information may be processed directly by Shopify or an authorised payment provider. ProReach does not necessarily receive or store complete card details.

2.3 How information is collected

Information may be collected when a person:

• Visits the website
• Creates an account
• Places an order
• Requests a quotation
• Contacts us by email, telephone or WhatsApp
• Subscribes to marketing
• Uses website forms
• Interacts with cookies or analytics tools
• Communicates through social media
• Participates in a promotion or survey

2.4 Why we use personal information

We may use personal information to:

• Process and deliver orders
• Confirm payments
• Communicate about purchases
• Provide customer support
• Handle returns, exchanges and warranty claims
• Prevent fraud and misuse
• Maintain accounting and tax records
• Improve products and customer experience
• Operate and secure the website
• Comply with legal obligations
• Send marketing where legally permitted
• Respond to enquiries and quotation requests
• Enforce our contractual rights

2.5 Legal grounds for processing

We process personal information where:

• It is necessary to conclude or perform a contract
• The customer has consented
• Processing is required by law
• Processing protects a legitimate interest of the customer
• Processing is necessary for our legitimate business interests, provided those interests do not unjustifiably infringe privacy rights

2.6 Shopify and service providers

Our online store is hosted by Shopify.

Personal information may be processed by Shopify and service providers that assist with:

• Website hosting
• Payment processing
• Courier and delivery services
• Email and communications
• Analytics
• Advertising
• Fraud prevention
• Customer support
• Accounting and administration

We only share information reasonably required for those services or where required by law.

Service providers may operate outside South Africa. Where information is transferred internationally, we take reasonable steps to ensure appropriate protection in accordance with applicable law.

2.7 Payments

Payments are processed through approved payment providers.

Customers should review the privacy and security terms of the payment provider used at checkout.

ProReach does not sell customers’ banking or payment information.

2.8 Delivery partners

We share necessary information with courier and logistics providers, including:

• Recipient name
• Delivery address
• Telephone number
• Email address where necessary
• Parcel and delivery details

This information is used to deliver and track orders.

2.9 Direct marketing

We may send marketing messages where:

• The recipient has consented
• The recipient is an existing customer and the communication is legally permitted
• Another lawful basis exists

Recipients can opt out using the unsubscribe link or by contacting info@proreach.co.za.

Opting out of marketing does not prevent transactional messages relating to an order or enquiry.

2.10 Cookies

The website may use cookies and similar technologies to:

• Operate essential website functions
• Remember customer preferences
• Maintain shopping carts
• Understand website traffic
• Improve website performance
• Measure marketing activity
• Provide relevant advertising

Browser settings can be used to restrict certain cookies, although this may affect website functionality.

2.11 Retention of information

We retain personal information only for as long as reasonably required to:

• Fulfil the purpose for which it was collected
• Meet legal, tax and accounting obligations
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Maintain legitimate business records

Information that is no longer required will be deleted, destroyed or de-identified where reasonably possible.

2.12 Security

We take reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Misuse
• Alteration
• Disclosure
• Destruction

No online system is completely secure, and we cannot guarantee absolute security.

2.13 Personal information rights

Subject to applicable law, a person may request:

• Confirmation that we hold their information
• Access to their personal information
• Correction or updating of inaccurate information
• Deletion of information where legally permissible
• Objection to certain processing
• Withdrawal of consent
• Removal from direct marketing

Requests can be sent to info@proreach.co.za.

We may need to verify the requester’s identity before acting.

2.14 Children

This website is not intended for unsupervised use by children.

A person placing an order must have legal capacity to enter into the transaction or must act with the assistance of a parent or legal guardian where required.

2.15 Security compromises

Where a security compromise involving personal information occurs, ProReach will take reasonable steps to investigate, contain and address it and will notify affected persons and the Information Regulator where required by law.

2.16 Complaints

Privacy enquiries or complaints should first be sent to:

Email: info@proreach.co.za
Telephone: 082 072 2916

A person may also lodge a complaint with the Information Regulator of South Africa.

2.17 Changes to this policy

We may update this Privacy Policy to reflect changes in law, technology or business operations.

The updated version will be published on this website with a revised date.